Privacy Policy
This Privacy Policy explains how Mocha Lounge Limited handles personal information when you visit our website, contact us or engage with our services.
This policy is intended to provide clear information and should be read together with any service-specific notices we provide.
1. Information we collect
We may collect information you choose to provide, such as your name, business contact details, correspondence, project requirements and any information included in an enquiry. We may also receive technical information generated when you use our website, including browser type, device information, approximate location, pages viewed and interaction data.
2. How we use information
We use personal information to respond to enquiries, provide and improve services, manage client relationships, administer agreements, maintain website security, understand website performance and comply with applicable legal obligations. Where required, we rely on your consent; otherwise we process information when it is necessary to provide a requested service, pursue legitimate business purposes, perform an agreement or meet a legal requirement.
3. Sharing and service providers
We may share information with professional advisers, technology providers, hosting providers, communications providers and other suppliers that support our operations. These parties are expected to process information only for agreed purposes and to apply appropriate safeguards. We do not sell personal information. Information may be processed in countries other than the country where you are located, subject to appropriate protections required by applicable data protection laws.
4. Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including to meet contractual, accounting, dispute-resolution and legal requirements. Retention periods vary according to the nature of the information and our relationship with you. We use reasonable administrative, technical and organizational measures to protect information, but no method of transmission or storage can be guaranteed completely secure.
5. Your rights
Subject to applicable data protection laws, you may have the right to request access to, correction or deletion of your personal information, restriction or objection to certain processing, data portability, or withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a relevant privacy or data protection authority. To exercise a right, contact us using the details below. We may need to verify your identity before responding.
6. Children and third-party websites
Our website is intended for business audiences and is not directed to children. We are not responsible for the privacy practices of websites or services linked from our website. Please review their own policies before providing information.
7. International and policy updates
We may update this policy to reflect changes in our practices, technology or applicable requirements. The updated version will be posted on this page. If a material change requires notice under applicable law, we will provide an appropriate notice.
8. Contact
For privacy questions or requests, contact Mocha Lounge Limited at admin@fcikb.com, call +442084163995, or write to 19 Flynt Avenue, Coventry, West Midlands, United Kingdom, CV5 9GF.